FREQUENTLY ASKED QUESTIONS
Is there a discount for an annual plan instead of month-to-month?
At this time we do not offer discounts, however we may offer promotional rates in the future.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. This may affect any discounts or promotions that were offered at the time of signing.
How do I update my association’s information?
Your registered point of contact can update names, points of contact, email addresses and other information at any time by sending us an email outlining the changes.
How does billing work?
We have a simple billing system which allows you to pay for services on a monthly basis. Some offers have add on billing (such as letter mail) which would be added to your next monthly invoice. If you have signed up for an Annual Plan, you will receive an invoice for the additional costs.
Can I customize my content?
Yes, some of our plans allow for custom content and personalized messaging unique to your Association. Contact us to find out which plans offer customization.
Can I get an invoice for my purchase?
Yes you can. If you need a duplicate invoice, just send us a request along with the invoice number or the billing period in question, and we would be happy to provide you with a duplicate invoice.
Can I provide you with my own email copy and attachments to mail out?
If your plan allows for customization of your communications, then you can provide some content to be included, but for the sake of consistency and timeliness in the correspondence process, we only offer limited customization at this time.
Who do I contact if I want more information?
At any time, you can contact Sean Calder, the President and CEO of the company to consult on your personal needs, or to answer any questions you might have.
Still have questions?
Can’t find the answers you’re looking for? Let’s talk.